Terms of Service
Last updated: October 2025
Welcome to Shape ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of Shape's website, applications, and related services (collectively, the "Service").
By using Shape, you agree to these Terms. If you don't agree, please don't use the Service.
1. Using Shape
You must be at least 16 years old to use Shape. You're responsible for any activity that occurs under your account and for keeping your password secure.
Shape is designed for professional communication and collaboration. You agree not to use the Service for unlawful purposes, to infringe on others' rights, or to disrupt or damage the Service.
2. Your Account & Data
When you create an account, you provide an email address and password. You are responsible for keeping this information accurate and secure.
You retain ownership of all content you create or upload to Shape ("Your Content"). By using the Service, you grant us a limited license to store, process, and display Your Content solely to operate and maintain Shape.
We may access your data only when necessary for debugging, support, or legal compliance. We do not sell or use Your Content for advertising or model training.
All data is encrypted in transit and at rest. Shape runs on Amazon Web Services (AWS) in the United States.
3. Payments & Subscriptions
Shape offers free and paid plans. When you subscribe to a paid plan, your payment is processed by Stripe. By subscribing, you authorize Shape to charge your payment method for recurring fees until you cancel.
You can cancel your subscription at any time. Canceling stops future charges but does not refund past payments unless required by law.
Prices and features may change from time to time. We'll give reasonable notice before material changes.
4. Acceptable Use
You agree not to:
- Copy, resell, or redistribute Shape's software or services.
- Use Shape to transmit malware, spam, or harmful content.
- Reverse-engineer, decompile, or otherwise attempt to derive Shape's source code.
- Interfere with other users or with Shape's operation.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Service Availability
We work hard to keep Shape reliable and secure, but no online service is perfect. We do not guarantee uninterrupted or error-free operation. From time to time, maintenance or technical issues may temporarily affect availability.
6. Intellectual Property
Shape's software, design, and content (excluding Your Content) are owned by Shape or its licensors and protected by intellectual property laws. Using Shape does not grant you ownership of our trademarks, logos, or branding.
7. Limitation of Liability
To the maximum extent permitted by law, Shape and its team are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim related to the Service will not exceed the amount you paid to Shape in the preceding 12 months.
8. Termination
You may stop using Shape at any time. We may suspend or terminate your account if you violate these Terms, misuse the Service, or if we are required to do so by law.
Upon termination, we may retain limited information as required by law or for legitimate business purposes, but your workspace data will be deleted or anonymized within a reasonable period.
9. Modifications
We may update these Terms periodically. If changes are material, we'll notify you via email or in-app notice. Your continued use of Shape after changes go into effect constitutes your acceptance of the updated Terms.
10. Governing Law
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles.
Any disputes arising under these Terms will be resolved in courts located in Delaware.
11. Contact
For questions about these Terms, please reach out to:
Shape
United States
legal@shape.work